ICMPD Quality Policy

ICMPD is committed to supply services of the highest quality to its external and internal customers. This means ICMPD strives to:

  • fully meet or excel the expectations of its Member States, strategic partners and other contractors of its services
  • target its activities towards the needs of their beneficiaries, while at the same time taking into account the needs of all those affected by migration
  • be a competent and trusted partner for the organisations and experts it works with, holding up international ethical standards
  • fully support its employees in their work, recognising that all staff play a vital role in the overall functioning of the organisation, and be an attractive employer for high potentials and qualified experts.
For this purpose it will:  
  • foster continuous and open communication with its Member States, clients, partners and beneficiaries, striving to fully understand their expectations and needs
  • ensure that all employees clearly understand ICMPD's strategy and mission, as well as their individual contributions and the processes that support ICMPD's work
  • regularly measure customer and employee satisfaction, and always be receptive for suggestions of improvement both from its internal and external customers
  • evaluate all of its services, measuring whether agreed results were delivered and objectives met, and use the lessons learned in order to further improve future services
  • regularly perform system reviews and audits to ensure that its quality management system is coherent and put into practice by the everyday work of its employees, always with a view to continuous improvement of its work environment and services.


Factsheet en fr ru ar
Member States en
Funding Structure en ICMPD Agreement en ru

Mission Statement

ICMPD strives for comprehensive, sustainable and future-oriented migration governance. We do so based on solid evidence and in partnership with all relevant stakeholders at national, regional and international levels.