Quality Management

ICMPD decided in 2009 to introduce a quality management system (QMS) based on ISO standards. With the substantial growth of the organisation in the years prior to the launch, clear structures and procedures, as well as increased documentation, had become a necessity. Furthermore, ICMPD views itself as a learning organisation aiming to continuously improve its services.

The ICMPD Quality Management System was launched in October 2011 and ICMPD is proud to be ISO 9001:2008 certified since September 2012.  This was only possible with the strong commitment of all staff members.

The ICMPD Quality Policy provides the overall framework for this system and emphasises the importance attributed to the expectations of the various internal and external customers of ICMPD's services. In order to guarantee consistency and continuity in our provision of high-quality services, we have put in place processes and procedures that regulate our work and determine the interactions between them.

The QMS undergoes continuous review and improvement based on regular process reviews and audits, lessons learned gathered through our Monitoring & Evaluation Framework, as well as feedback received from customers and staff alike.

Please don't hesitate to contact us at feedback@icmpd.org if you have any feedback.


ICMPD Quality Policy

ICMPD is committed to supply services of the highest quality to its external and internal customers. This means ICMPD strives to:

  • fully meet or excel the expectations of its Member States, strategic partners and other contractors of its services
  • target its activities towards the needs of their beneficiaries, while at the same time taking into account the needs of all those affected by migration
  • be a competent and trusted partner for the organisations and experts it works with, holding up international ethical standards
  • fully support its employees in their work, recognising that all staff play a vital role in the overall functioning of the organisation, and be an attractive employer for high potentials and qualified experts.
  • For this purpose it will:  
  • foster continuous and open communication with its Member States, clients, partners and beneficiaries, striving to fully understand their expectations and needs
  • ensure that all employees clearly understand ICMPD's strategy and mission, as well as their individual contributions and the processes that support ICMPD's work
  • regularly measure customer and employee satisfaction, and always be receptive for suggestions of improvement both from its internal and external customers
  • evaluate all of its services, measuring whether agreed results were delivered and objectives met, and use the lessons learned in order to further improve future services
  • regularly perform system reviews and audits to ensure that its quality management system is coherent and put into practice by the everyday work of its employees, always with a view to continuous improvement of its work environment and services.

Quality Austria Training Certification and Evaluation Ltd. 

Quality Austria Training, Certification and Evaluation Ltd.  is the umbrella brand of the four organisations OQS, OVQ, OQA and AFQM. The organisation is the national market leader in the fields of integrated management systems and industry standards. The services provided by Quality Austria range from training in the field of international management trends and certification of quality and management systems via the award of the Austria Quality Label to distinguishing Austrian organisations for consistently pursuing excellence principles by presenting them with the Austrian Quality Award.

The cooperation of Quality Austria with IQNet, EOQ, EFQM and other international organisations enables global know-how to be imparted and turns the organisation into a competent partner.Qu Quality Austria cooperates with about 100 member organisations worldwide. More than 11,000 organisations in little less than 50 countries already profit from this. Quality Austria is a stable factor when it comes to creating valuable synergies at the economic site of Austria.