Project News

EU4IBM trains Ukrainian border guards and customs officers to optimise working processes

11 June 2021


On 11 June 2021, ICMPD completed the delivery of two-day training sessions for the State Border Guard Service (SBGS) and the State Customs Service (SCS) of Ukraine on business process reengineering.

The event was organised within the framework of the EU-funded project "EU Support to Strengthening Integrated Border Management in Ukraine (EU4IBM)" implemented by ICMPD. This was the second series of such training aimed at creating a pool of BPAR experts within the two border agencies.

The first round of BPAR training took place back in June 2020 to prepare the launch of analysis and reengineering of high-priority business processes within SBGS and SCS in the framework of EU4IBM. Over the year, the methodology has proven its worth, and won additional disciples. Upon the request of the agencies, EU4IBM organised this additional training to build the agencies’ internal capacity to use modern optimization and reengineering techniques widely recognized for their effectiveness in both private and public sectors across the globe.

The EU4IBM project has recently accomplished the planned 25 analysis-and-optimisation sessions prioritized by the Ukrainian authorities, with extensive involvement of previously trained SBGS and SCS representatives as well as European experts. The sessions covered a wide spectrum of topics including interagency information exchange and risk analysis, cross-border information exchange, coordination and conduct of joint operations, processing of travellers and cargo at automobile, air, maritime and rail border crossing points, etc. Apart from redesigning the business processes, their findings fed into the development of a number of model concepts and solutions to be piloted and replicated throughout Ukraine.