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Project News: ICMPD helps optimise work of Ukrainian border guards and customs officers

24 June 2020


On June 19, 2020, ICMPD has completed the delivery of two week-long training sessions for the State Border Guard Service (SBGS) and the State Customs Service (SCS) of Ukraine on business process reengineering.

The event was organized within the framework of the EU-funded project “EU Support to Strengthening Integrated Border Management in Ukraine (EU4IBM)” implemented by ICMPD. This is another step towards improvement of SBGS and SCS processes and procedures which, in its turn, is part of a wider action focused on creation of an integrated border management system aligned with European standards.
The trainings were delivered on 9-19 June to 26 SBGS and SCS representatives who will become internal ‘agents of change’. The trainers presented the participants the methodologies and tools allowing them to review, shorten or simplify working processes so as to reduce time and optimize the involvement of staff, resources and efforts of the organization, and therefore eventually deliver better results with less public money.
In the coming weeks, the teams comprising of trained SBGS and SCS staff, EU4IBM national and international experts will launch the actual analysis and reengineering of previously selected processes related to integrated border management. The optimization will cover whole areas and sectors of IBM agencies’ work, interagency coordination as well as cross-border cooperation. The results of business process analysis and reengineering will also serve as a basis for a more effective national IBM policy, rationalised border controls and more accurate analysis of risks, better interagency and cross-border coordination and exchange of information with neighbouring countries.