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Project News: ICMPD supports Ukrainian border guard agency for better human resource management

2 April 2021

On 31 March-1 April 2021, ICMPD organised a two-day workshop for the experts of the State Border Guard Service of Ukraine (SBGS) aimed at identifying the most relevant concepts, approaches and methodologies for SBGS Human Resources Management Strategy development.

The workshop was conducted under the EU-funded project "EU Support to Strengthening Integrated Border Management in Ukraine (EU4IBM)" as part of the overall project assistance to SBGS in improving human resources management (HRM).

The workshop was delivered to more than 100 SBGS HRM staff representing both the Administration and the regional level by international HRM experts and business process analysts from EU4IBM. Among other things, the participants studied the case of staff reassignment, one of the most complicated and lengthy business processes within SBGS. If the recommendations of EU4IBM experts are implemented, the proposed reengineering will decrease the number of process steps from 170 to 59, its execution time by 40%, and the waiting time by 84%. Such recommendations as well as the results of the comparative analysis of good HRM practices applied by border management, law enforcement and public service agencies of EU countries will contribute to the enhancement of SBGS HRM capacities.

The individual is also in the focus of the planned staff engagement survey, a bottom-up exercise helping to identify HR-related bottlenecks from the point of view of an average border guard, and thus to increase the overall ownership and engagement of staff in the longer term. Combined with other project activities such as review and assessment of the existing SBGS training architecture and capacity, recommendations from business processes analysis as well as conclusions of the past workshop on relevant EU and Ukrainian concepts, approaches and methodologies, the survey will help SBGS, assisted by EU4IBM project, in development of an efficient HRM Strategy and its Roadmap, and their further implementation.