In order to ensure administrative transparency, a fair, equitable, and non-discriminatory complaints-handling procedure for grants is established. The provisions set out below shall be published in the grants section of ICMPD’s website and, where applicable, included in grant procedures.
Complaint Procedure
An applicant having a dispute or complaint about a grant process, should address themselves in writing to the Director of Management at complaints.DoM@icmpd.org. The written note should provide details of the basis upon which the dispute or complaint is being lodged, including:
- a clear statement regarding what he/she/they consider was defective in the grant process;
- copies of, or references to, information to support the complaint; and
- a statement regarding what he/she wishes to achieve as an outcome from the complaint process.
The Director of Management shall investigate the complaint involving relevant ICMPD staff (project manager, legal officer, concerned hierarchies) and reply to the complainant within 15 working days.
If the applicant is not satisfied with the answer received, they may address themselves to the Director General at complaints.DG@icmpd.org. The Director General shall establish a complaints committee and relevant procedures, taking on board, if so warranted, external experts (e.g.Team Leads/Managers/Experts of other international organisations, arbitrators and/or other personalities having the required competencies and personal integrity for serving on a complaints committee). The decision of the complaints committee shall be binding for all parties.